Terms & Conditions
Please read these terms carefully before using Prime Pulse Vitality services.
Effective Date: January 1, 2021 | Last Updated: January 15, 2025
1. Acceptance of Terms
By accessing and using Prime Pulse Vitality website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services immediately.
2. Services Description
Prime Pulse Vitality provides healthcare, wellness, and insurance services across the United States. Our services include but are not limited to primary care, specialist consultations, wellness programs, and insurance brokerage services.
3. User Responsibilities
You agree to provide accurate and complete information when registering, booking appointments, or purchasing services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Payment & Refunds
Payment for services is due at the time of service unless prior arrangements have been made. Refund requests must be submitted within 30 days of service. Refunds are processed on a case-by-case basis and may take 5–10 business days.
5. Limitation of Liability
Prime Pulse Vitality provides healthcare information and services in good faith. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Medical advice provided is for informational purposes and should not replace professional medical judgment.
6. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the intellectual property of Prime Pulse Vitality and is protected by copyright laws. Unauthorized reproduction or distribution is strictly prohibited.
7. Governing Law
These Terms & Conditions are governed by the laws of the State of Hawaii, United States. Any disputes shall be resolved in the courts of Honolulu, Hawaii.
8. Contact Information
For questions regarding these terms, please contact us at: Prime Pulse Vitality, 1165 Radar Hill Rd, Honolulu, Hawaii 96819, USA. Email: info@primepulsevitality.info | Phone: (808) 206-8202
9. Healthcare Information Is Not Emergency Care
Website content is provided for general informational purposes and is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional who knows your circumstances. Do not disregard professional medical advice or delay seeking it because of information on this website. If you believe you are experiencing a medical emergency in the United States, call 911 or go to the nearest emergency department.
10. No Guarantee of Provider, Coverage, or Outcomes
Descriptions of healthcare, wellness, insurance, and related services are general summaries and may depend on location, eligibility, provider availability, plan terms, and other conditions. Website content does not guarantee that a particular provider, appointment, insurance product, benefit, price, treatment, or result will be available to you. Insurance coverage is determined by the applicable insurer and the official policy or plan documents.
11. Appointments, Enquiries, and Cancellations
Submitting an enquiry or appointment request does not by itself create a confirmed appointment or a provider-patient relationship. A request is subject to confirmation and availability. If you need to change or cancel a confirmed appointment, follow the instructions supplied when it was arranged or contact the relevant service provider. Any cancellation fees or deadlines will be communicated as part of the applicable booking terms.
12. Payments and Third-Party Services
Where a paid service is offered, the applicable price, payment method, billing schedule, cancellation rules, and refund terms should be disclosed before purchase. Some services may be provided by independent third parties and may be subject to their separate terms. Do not submit payment card details through an ordinary contact form or email.
13. Acceptable Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or harvest information without permission, impersonate another person, submit false or misleading information, or use the website in violation of applicable law. We may restrict access where we reasonably believe these terms have been violated.
14. User Submissions
You are responsible for the accuracy and lawfulness of information you submit. Do not submit confidential information belonging to another person unless you are authorized to do so. By submitting information, you authorize us to use it to respond to your enquiry or provide the service you requested, subject to the Privacy Policy and applicable law.
15. Third-Party Links and Services
This website may contain links to websites, products, or services operated by third parties. These links are provided for convenience and do not mean that we endorse or control those third parties. Their separate terms and privacy policies apply to your use of their services.
16. Disclaimer of Warranties
To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not warrant that the website will always be uninterrupted, error-free, secure, or free of harmful components, or that all information will be complete, current, or suitable for every purpose. Mandatory consumer rights are not excluded where they cannot legally be excluded.
17. Limitation of Liability
To the extent permitted by applicable law, Prime Pulse Vitality will not be liable for indirect, incidental, special, consequential, or punitive loss arising from use of the website or reliance on general website content. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where such exclusion is prohibited.
18. Indemnification
To the extent permitted by law, you agree to be responsible for claims and reasonable costs arising from your unlawful use of the website, your material breach of these terms, or your infringement of another person’s rights.
19. Changes, Suspension, and Severability
We may update, suspend, or discontinue website features where reasonably necessary. If any provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Updated terms will be posted on this page with a revised “Last Updated” date.
20. Contact
For questions about these terms, contact Prime Pulse Vitality using the contact information published on the website. Please do not send sensitive health or payment information through general email.