Privacy Policy
Your privacy matters to us. Learn how Prime Pulse Vitality protects your personal information.
Effective Date: January 1, 2021 | Last Updated: January 15, 2025
1. Information We Collect
Prime Pulse Vitality collects personal information you provide directly, including your name, email address, phone number, date of birth, medical history, insurance details, and payment information when you use our services, book appointments, or subscribe to our newsletter.
2. How We Use Your Information
We use your information to provide healthcare services, process appointments, manage insurance claims, send promotional communications (with your consent), improve our services, and comply with legal obligations under HIPAA and applicable state regulations.
3. Data Protection & Security
We implement industry-standard security measures including SSL encryption, secure data storage, access controls, and regular security audits to protect your personal and health information. All electronic health records are HIPAA-compliant.
4. Information Sharing
We do not sell your personal information to third parties. We may share your data with healthcare providers within our network, insurance companies (for claims processing), and regulatory authorities as required by law.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time. To exercise your rights, contact us at info@primepulsevitality.info or call (808) 206-8202.
6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
7. Contact Us
For privacy-related inquiries, contact our Privacy Officer at: Prime Pulse Vitality, 1165 Radar Hill Rd, Honolulu, Hawaii 96819, USA. Email: info@primepulsevitality.info | Phone: (808) 206-8202
8. Sources of Information
We may receive information directly from you through website forms, appointment enquiries, newsletter registrations, telephone or email communications. Where relevant to a service you request, information may also be supplied by a healthcare professional, insurer, or service partner involved in that request. We do not ask you to submit sensitive medical details through a general website form unless the form clearly explains why they are needed and how they will be handled.
9. Health and Sensitive Information
Health information can be sensitive and may be subject to additional legal protections. Please do not send urgent medical information, complete medical records, payment card details, or other highly sensitive information through ordinary email or an unsecured website form. Any applicable privacy obligations depend on the role Prime Pulse Vitality performs and the services actually provided. A statement on this website does not by itself establish that a particular service, system, or vendor is compliant with a healthcare privacy law.
10. Service Providers and Data Transfers
We may use hosting, website analytics, communications, scheduling, customer support, payment, and email delivery providers to operate the website and services. These providers should receive only the information reasonably needed for their assigned functions and should be subject to appropriate contractual and security safeguards. If information is processed in another state or country, applicable transfer and privacy requirements will be considered.
11. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including to respond to enquiries, provide requested services, maintain business and transaction records, resolve disputes, and meet legal obligations. Retention periods may differ depending on the type of information and applicable law. When information is no longer required, we take reasonable steps to securely delete, de-identify, or otherwise dispose of it.
12. Your Privacy Choices and Requests
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to object to or restrict certain processing. We may need to verify your identity and may be unable to fulfil a request where a legal exception applies. Contact us using the details in this policy to submit a request.
13. Marketing Communications
You can withdraw consent to promotional email messages at any time by using the unsubscribe link included in the message or by visiting our unsubscribe page. Opting out of marketing does not prevent us from sending non-promotional messages that are necessary to respond to a request or administer a service, where permitted by law.
14. Children’s Privacy
This website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate authorization. A parent or legal guardian who believes a child has provided information may contact us to request review and appropriate action.
15. Third-Party Websites
Our website may link to third-party websites or services. We do not control their privacy practices, security, or content. Review the privacy notices of those third parties before providing information to them.
16. Changes to This Policy
We may update this policy to reflect changes to our website, services, or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through an appropriate channel where required.